Privacy Policy

1. Who We Are

ScoutingDesk is a trade name of BLLN Sports Group Comm V, with registered office at De Tomermaat 11, 2930 Brasschaat, Belgium, VAT number BE0770498813, managed by Tom Billen.

For the purposes of applicable data protection law, including the GDPR, BLLN Sports Group Comm V acts as the data controller for the personal data described in this Privacy Policy.

2. Scope of this Policy

This Privacy Policy explains how ScoutingDesk collects, uses, stores and protects personal data through:

• the ScoutingDesk website
• account creation and login
• purchase and checkout flows
• software download delivery
• customer communication
• support requests
• legal and administrative processes

3. Categories of Personal Data

Depending on how you interact with ScoutingDesk, we may process:

• name
• email address
• billing details
• company or organization name
• VAT number
• postal address
• account credentials or identifiers
• order and purchase history
• download and license-related information
• support correspondence
• technical website usage data
• payment-related information provided through payment processors

ScoutingDesk does not intentionally collect special categories of personal data unless strictly necessary and lawfully justified.

4. Purposes of Processing

We process personal data for the following purposes:

• creating and managing customer accounts
• processing purchases and payments
• delivering software downloads and license details
• handling invoices and accounting obligations
• providing customer support
• preventing fraud, abuse and unauthorized sharing
• maintaining website and account security
• communicating about orders, downloads and technical issues
• complying with legal obligations
• improving the website and operations

5. Legal Bases

Where GDPR applies, we process personal data on one or more of the following legal bases:

• performance of a contract
• compliance with legal obligations
• legitimate interests
• consent, where required

Where consent is used, it may be withdrawn at any time without affecting prior lawful processing.

6. Payment Providers

Payments may be processed by third-party payment providers such as Stripe or equivalent services.

ScoutingDesk does not store full payment card details on its own systems unless explicitly stated otherwise.

7. Recipients of Data

We may share personal data with:

• payment providers
• hosting and IT service providers
• email and communication providers
• accounting, tax or legal advisers
• public authorities where legally required

We do not sell personal data.

8. International Transfers

If personal data is transferred outside the European Economic Area, we will do so only where an appropriate legal transfer mechanism is in place, such as an adequacy decision, Standard Contractual Clauses or another lawful safeguard.

9. Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

• account administration
• order and license management
• accounting and tax compliance
• fraud prevention
• dispute handling
• support follow-up

Retention periods may vary depending on the type of data and legal obligations.

10. Your Rights

Where applicable, you may have the right to:

• access your personal data
• correct inaccurate data
• request deletion of your data
• restrict processing
• object to certain processing
• receive your data in portable format where applicable
• withdraw consent where processing is based on consent
• lodge a complaint with a competent supervisory authority

Requests can be submitted using the contact details made available on the ScoutingDesk website.

11. Cookies and Analytics

If the ScoutingDesk website uses cookies or analytics tools, we will inform users accordingly and obtain consent where required for non-essential cookies.

12. Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, disclosure, alteration or loss.

However, no online environment can be guaranteed to be completely secure.

13. Children

ScoutingDesk is not intended for children, and we do not knowingly collect personal data from children without a lawful basis.

14. Changes to this Policy

We may update this Privacy Policy from time to time.

The most recent version will always be made available on the ScoutingDesk website.

15. Contact

For privacy questions or requests, users may contact ScoutingDesk through the contact details published on the website.